Terms of Service

Last updated: 1 July 2025

These Terms of Service (“Terms”) govern your use of the website at https://edgecaselabsau.space (the “Website”) and any software and technology services provided by Edgecase Labs Pty Ltd (“Edgecase Labs”, “we”, “us” or “our”). By accessing the Website or engaging us to provide services, you agree to these Terms.

1. Who we are

Edgecase Labs Pty Ltd (ABN as displayed in the footer of this Website) is an Australian proprietary limited company based in Melbourne VIC. We provide software and technology services, including software development, cloud and platform engineering, data and integration work, and technology advisory.

2. These Terms and your engagement documents

These Terms apply to all engagements unless we agree otherwise in writing. Where we issue a proposal, quotation or statement of work that you accept, that document forms part of your engagement with us and prevails over these Terms to the extent of any inconsistency.

3. Quotes and engagements

Quotations requested through our quote page or prepared for you directly are valid for 30 days from the date of issue unless the quotation states otherwise. A quotation is an invitation to engage us and becomes binding only when we confirm the engagement in writing. Estimates of time, effort or cost are made in good faith based on the information available at the time and may change if the scope of work changes.

4. Fees, invoicing and payment

• Fees are as set out in your quotation, proposal or statement of work.
• Amounts stated are exclusive of GST unless expressly stated otherwise. Where GST applies, we will add it to our fees in accordance with A New Tax System (Goods and Services Tax) Act 1999 (Cth).
• Invoices are payable within 14 days of the date of issue unless your engagement document states a different period.
• If an invoice remains unpaid after its due date, we may suspend work and charge reasonable late-payment costs as permitted by law.

5. Your responsibilities

To help us deliver our services, you agree to provide timely access to systems, information and personnel reasonably required; ensure that information you provide is accurate and that you have the right to share it with us; and hold, or obtain, all licences and approvals needed for us to work with your software, data and third-party services.

6. Intellectual property

We retain all rights in our pre-existing tools, frameworks, methods and know-how. Subject to full payment of our fees and unless your engagement document states otherwise, you receive a perpetual, non-exclusive licence to use the deliverables we create specifically for you for your internal business purposes. Ownership arrangements for bespoke deliverables can be varied in your engagement document.

7. Confidentiality

Each party will keep the other party’s confidential information confidential and use it only for the purposes of the engagement. This obligation does not apply to information that is public through no fault of the receiving party, was already lawfully known to the receiving party, or must be disclosed by law.

8. Consumer guarantees under Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded. If you are a consumer for the purposes of the Australian Consumer Law, our services come with guarantees that cannot be excluded, including that services will be rendered with due care and skill and will be reasonably fit for purpose. You may be entitled to remedies such as a resupply of services or payment of the cost of having the services supplied again.

9. Warranties and disclaimers

Other than the guarantees and rights that cannot be excluded under the Australian Consumer Law and other applicable law, and the express warranties in your engagement document, we disclaim all implied warranties and conditions. We do not warrant that the Website will be uninterrupted or error-free, and we do not warrant third-party products or platforms, which are provided under their own terms.

10. Limitation of liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be limited or excluded. Subject to that paragraph, and to the fullest extent permitted by law, our total liability arising out of or in connection with an engagement is limited to the fees you paid to us for the relevant services, and we are not liable for indirect, special or consequential loss, or for loss of profit, revenue, data or goodwill. If the Australian Consumer Law applies to you and our liability cannot be excluded but may be limited, our liability is limited, at our option, to resupplying the services or paying the cost of having the services supplied again.

11. Third-party services

Our services may involve third-party platforms, libraries, hosting providers and APIs. Those services are governed by their own terms, and we are not responsible for their availability, content or conduct except as expressly agreed in your engagement document.

12. Acceptable use of the Website

You agree not to misuse the Website, including by attempting to gain unauthorised access, interfering with its operation, scraping content in bulk, or using it for any unlawful purpose. All content on the Website is provided for general information and does not constitute technical, legal or financial advice.

13. Termination

Either party may terminate an engagement for convenience on written notice, or immediately if the other party commits a material breach that is not remedied within 14 days of notice, or becomes insolvent. On termination, you must pay for work performed up to the termination date, and we will make reasonable efforts to hand over completed work and relevant materials.

14. Privacy

We handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).

15. Force majeure

We are not liable for delay or failure to perform our obligations to the extent caused by events beyond our reasonable control, including natural disasters, outages of third-party infrastructure, industrial action or changes in law.

16. Dispute resolution and governing law

If a dispute arises, the parties agree to first attempt to resolve it in good faith by discussion between senior representatives. These Terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Victoria and the courts that may hear appeals from them.

17. Changes to these Terms

We may update these Terms from time to time by publishing a revised version on the Website. The version published at the time you engage us will generally govern that engagement unless you and we agree otherwise in writing.

18. Contact us

Questions about these Terms can be sent to ceo@edgecaselabsau.space, or via our contact page. We aim to respond to enquiries within two business days.